Refund Policy

Refund Policy Details

Risk-Free* Standard Enrollment:

Monthly Membership: If you cancel during your 30-day risk-free trial, you will be entitled to a full refund.**

Need to cancel?

Simply contact our customer service center at 1-844-253-9778.

One of our customer service representatives will be happy to assist you.

*Please note that you may cancel your service at any time, but you must cancel within 30 days of placing your order to be entitled to a full refund. However, if you prepaid for more than one month of your subscription at the time you placed your order, you will receive a pro-rated refund when you cancel. Please see the offer details under which you enrolled for further details.

**Less any shipping and handling fees if applicable.

Customer service hours are 9:00am to 5:00pm, Monday - Friday CDT.

Gift Card Return Policy

Gift Cards are Non-Refundable.

Gift Returns

We guarantee that if you are not satisfied with this product - you may return it and we will give you a full refund. (Please note, we can only refund you for unused products. If a gift has been given and used by the recipient, we can’t offer a refund.)

This offer is not extended to gift recipients - only original purchaser.

Gift cards or promotional codes/credits are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

Gift Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@freedomiddirect.com.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.