About Our Service Underwriter

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FreedomID has chosen award winning provider CyberScout (formerly IDT911), who is the premier provider of personal-touch identity management solutions, identity theft recovery services, breach services and data risk management solutions for businesses.

CyberScout's roster includes nearly 500 insurance companies, banks, credit unions, associations, employee groups, and other organizations that depend on our LifeStages™ Identity Management and Data Risk Management. Today, more than 12% of all American households were enrolled in LifeStages Identity Management services through our business partners.

The CyberScout Community

Number of institutions covered for identity fraud   Millions of Households Covered   Individual Americans Covered   Breach Services Customers



Million Households


Million Americans


Breach Services Customers

Our expert fraud resolution team provides service to more than 17.5 million households nationwide, covering:
  • Nearly 45 million Americans
  • 15% of U.S. households
  • 45% of the P&C insurance marketplace

We provide data risk prevention and remediation services to more than 770,000 businesses, including:

  • Insurance carriers, financial institutions, credit unions, healthcare, and employee benefit providers
  • Many Fortune 500, as well as, small to midsize companies
  • Handheld over 3,000 data breaches

Today we offer coverage in all 50 states, as well as in Canada and Puerto Rico. Our staff is includes bilingual specialists to further bolster their staff of veteran fraud specialists who have an average experience of nine years.

What Sets Us Apart?

Product Enhancements of Identity Theft  
Consistent Service for identity fraud
  Financial Literacy


Our services stay ahead of identity theft
trends so customers don't have to.



We help customers manage their identities
with unlimited assistance to fix the
issues, handle notifications, and
address breach-related concerns.



We educate customers to help minimize
identity theft risks with an expert
hotline and online resources.

CyberScout actually resolves identity theft, no matter how long it takes, even if it takes weeks, months, a year, or more. We extend service not only to the victim but also to the family members living in the same household. No wonder, victims who have completed our survey report nearly 100% satisfaction with their fraud specialist services.


Our Results

Average Customer Satisfaction Scores

2014 Customer Satisfaction Results   2013 Customer Satisfaction Results   2012 Customer Satisfaction Results   2012 Customer Satisfaction Results

IDT911 Awards


IDT911 Awards


IDT911 Awards


IDT911 Awards